In Nina P’itay we will gladly accept the return of your garment if you wish, no later than 14 days from the date of reception. Articles must be returned and unused. The amount of the return can only be transferred to the account where the item was bought.
Returns or changes through our web store
If you want to return the article through our web store, please download the return document from here.
If you want to change the size or color of your garment, you can make a new order in our web store after having returned the first article to the following address:
Nina P’itay
Los Almendros 110 Interior 201a – La Molina
Lima, Peru
About web store returns
Damaged, dirty or altered returns will not be accepted; In that case, they will be returned to the user, assuming the corresponding cost.
As soon as we have received and accepted the return,
The corresponding amount will be paid on the credit card used to buy the article (s), excluding taxes or tariffs incurred. Original shipping costs will not be returned. Keep in mind that the reimbursement may take up to 10 business days to appear in the user’s account.
When returning an article,
The user is totally responsible for the products being wrapped safely to avoid damage during transport. The total responsibility for the product is yours until the product has been safely delivered to the return address that appears on this page.
We do not accept responsibility for the articles lost during the shipment, so we recommend keeping a receipt with the tracking number as proof that the package was sent.
Keep in mind that we do not accept packages sent in cash or receiving against reimbursement.
Only the customer / sender is responsible for sending the products to the indicated return address.
Refund
If the contract is abandoned, you will receive the amount you have paid to us as part of your right to resign. All payments you receive from you, including shipping costs,
They will be reimbursed within a period not exceeding 14 days from the date we receive notification of their decision to leave the contract and provide us with documentation to have returned the products.
We will make the reimbursement through the same means of payment that you used for the original transaction. It is important to keep in mind that,
In the case of a decrease in the value of the product, which you are responsible, this will be discounted from the price.
On the other hand, in the case of requesting the total annulment of the order during the shipping process, transportation expenses and customs office expenses associated with an annulment will be deducted from the total reimbursed amount
If you have any questions about a delivery, return or reimbursement, contact us through our email return & exchange@ninapitay.com or to +51 986577388.
We are at your service from Monday to Friday from 9:00 am to 6:00 pm M (GMT-5) and we will be happy to meet you with any questions you may have.
We will respond as soon as possible within a maximum period of 24 hours